INCIDENT RESPONSE

Contain critical security incidents with cybersecurity experts.

TrustedOrb helps your IT, security, legal, and leadership teams contain the incident, understand what happened, and decide the next steps with evidence.

Request incident help View response process

01 Rapid context Assess
02 Containment Limit
03 Evidence Capture
04 Recovery Restore

WHEN TO CALL US

Call us when the incident needs coordinated response.

Ransomware

Data theft or suspected lateral movement

Compromised access

EDR alerts or suspicious admin activity

Unclear cause

Post-incident review and RCA

Active compromise

The attack is live or was just discovered, and you're not sure how far it has gone.

Ransomware, BEC, data theft, insider abuse, supply-chain attacks
Critical systems or sensitive data may be affected
You need help prioritising containment and communication

Direct line to specialists

Your team sees worrying signals, but you do not want juniors making the hard calls alone.

Complex or recurring cases where the root cause is unclear
SOC or MSP needs expert support and clear RCA
The board is asking questions and you want an experienced view

Pressure from executives and customers

Questions are coming faster than answers and you need a coherent, fact-based story.

Executives ask "How bad is it?" and "Are we safe now?"
Customers or partners demand clarity and concrete steps
You want to be transparent without creating extra risk

Step 1 of 5

Rapid Context & Triage

Within the first 60 minutes we clarify what is happening, what is critical for the business and what must be protected immediately. This lets us make informed decisions from the very start.

Incident intake and key questions to understand context
Severity classification and business impact assessment
Initial inventory of potentially affected systems and identities
Clear communication channels and reporting cadence agreed

Step 2 of 5

Strategic Planning & Coordination

We align decision-makers, define response objectives and build a realistic action plan tailored to your environment and available resources.

Clear objectives: continuity, impact reduction, compliance
Roles and responsibilities defined within the response team
Containment strategy and major milestones agreed
Communication plan for management, legal and, if needed, customers

Step 3 of 5

Containment & Eradication

We execute precise containment and cleanup actions to stop the attack, limit damage and stabilise your infrastructure without unnecessarily blocking operations.

Isolation of compromised systems and disabling affected accounts
Blocking indicators of compromise across network and endpoints
Removal of malicious artefacts and closure of obvious access paths
Preservation of relevant evidence for later analysis and RCA

Step 4 of 5

Root-Cause Analysis & Recovery

We analyse events in depth, reconstruct the attack timeline and identify both technical and process causes, giving you a staged remediation and recovery plan.

Reconstruction of the incident timeline and attacker path
Identification of initial access vector and defensive breakdowns
Assessment of impact scope (systems, data and identities affected)
Phased remediation plan and recommendations for safe recovery

Step 5 of 5

Procedures & Hardening

We put lessons learned into procedures, playbooks and training so your team comes out of the incident stronger and your security programme more resilient.

Updating or creating response playbooks and operational procedures
Debrief sessions and targeted training for the teams involved
Tabletop exercises and simulations based on the real incident
Retainer options proposed for ongoing support and continuous refinement

1 Rapid Context & Triage

Step 1 of 5

Within the first 60 minutes we clarify what is happening, what is critical for the business and what must be protected immediately. This lets us make informed decisions from the very start.

Incident intake and key questions to understand context
Severity classification and business impact assessment
Initial inventory of potentially affected systems and identities
Clear communication channels and reporting cadence agreed

2 Strategic Planning & Coordination

Step 2 of 5

We align decision-makers, define response objectives and build a realistic action plan tailored to your environment and available resources.

Clear objectives: continuity, impact reduction, compliance
Roles and responsibilities defined within the response team
Containment strategy and major milestones agreed
Communication plan for management, legal and, if needed, customers

3 Containment & Eradication

Step 3 of 5

We execute precise containment and cleanup actions to stop the attack, limit damage and stabilise your infrastructure without unnecessarily blocking operations.

Isolation of compromised systems and disabling affected accounts
Blocking indicators of compromise across network and endpoints
Removal of malicious artefacts and closure of obvious access paths
Preservation of relevant evidence for later analysis and RCA

4 Root-Cause Analysis & Recovery

Step 4 of 5

We analyse events in depth, reconstruct the attack timeline and identify both technical and process causes, giving you a staged remediation and recovery plan.

Reconstruction of the incident timeline and attacker path
Identification of initial access vector and defensive breakdowns
Assessment of impact scope (systems, data and identities affected)
Phased remediation plan and recommendations for safe recovery

5 Procedures & Hardening

Step 5 of 5

We put lessons learned into procedures, playbooks and training so your team comes out of the incident stronger and your security programme more resilient.

Updating or creating response playbooks and operational procedures
Debrief sessions and targeted training for the teams involved
Tabletop exercises and simulations based on the real incident
Retainer options proposed for ongoing support and continuous refinement

ENGAGEMENT OPTIONS

Choose the level of support you need.

Incident Companion

Advisory-only support without direct system access. Your team executes the actions while we guide priorities, decisions, and communication.

Fast activation for critical cases
Response guidance and executive communication
Clear priorities for IT, SOC, and leadership

Remote IR hands-on

Remote technical intervention for containment, investigation, cleanup, and a remediation plan.

Controlled remote access for containment
Support with evidence review and data collection
RCA and corrective action list

EXPECTATIONS

What we do and what we avoid.

What we do

Hands-on incident response, including remote, alongside your team
Log review, signal correlation and practical root-cause analysis
Clear briefings for leadership and technical teams
Actionable remediation, hardening and playbook recommendations

What we avoid

We do not act as insurance brokers or lawyers
We do not handle public relations or reputation messaging
We do not push one-size-fits-all tooling or product sales
We do not offload the work to inexperienced juniors

When should we contact you?

What does an incident response engagement typically include?

What should we avoid in the first hours?

URGENT CONTACT

Active incident? Call the TrustedOrb team directly.

For active incidents, phone is the primary contact channel. Tell us briefly what happened, which systems are affected, and where we can call you back quickly. Sensitive technical details are handled afterwards through secure channels.

+40 373 812 221

For companies and organisations Romanian or English Secure channels agreed after the call